Last updated 15 October 2026
These terms govern your use of Restaurant Commerce Platform, operated by Ayla Food Suppliers LTD (“we”, “us”). By creating a restaurant account or otherwise using the platform, you agree to them. If you're signing up on behalf of a restaurant business, you're confirming you have authority to do so.
A storefront, menu builder, order management, and kitchen tools for your restaurant, hosted on our infrastructure. We aim for the service to be available and reliable, but we don't guarantee it will be uninterrupted or error-free, and we're not liable for losses caused by downtime beyond our reasonable control.
If you connect a Stripe account to your storefront, customers can pay online at checkout. Payment is collected through our payment partner, Stripe: the customer's payment is first received into our platform's Stripe balance, not yours. We deduct a platform fee — a percentage of the order total agreed individually with your restaurant, shown on your own Payments page in your dashboard — and your share (the order total minus that fee) is then transferred to your connected Stripe account. Stripe's own card-processing fee is currently absorbed out of our platform fee, not charged to you on top of it — we may change that in future, and we'll update this page and tell connected restaurants before we do.
Settlement is not instant. Your share is held for a settlement period (72 hours by default, and Stripe's own funds-availability date must also have passed), and a member of our team then reviews and approves the transfer. Nothing is transferred automatically. You can see your pending, eligible and transferred amounts in your dashboard but cannot approve a transfer yourself. If an order is refunded or disputed, the amount is taken from funds we are still holding; if your share has already been transferred, we may reverse all or part of that transfer.
Payouts to your bank account follow Stripe's own standard payout schedule for your account. We never see or store your card or bank details — that happens entirely on Stripe's side; see our Privacy Policy for how we describe Stripe as a data processor.
If a customer needs a refund, contact us and we'll process it — this isn't yet a self-service feature in your dashboard. If Stripe suspends, restricts, or closes your connected account for any reason (including their own risk or compliance checks, which are entirely between you and Stripe), we may need to pause online payment collection for your storefront until it's resolved; guest checkout with payment collected separately (cash, card on delivery, or however you choose) remains available regardless.
Connecting Stripe is optional. If you don't connect an account, checkout works exactly as it always has: every order's price is calculated and validated by us, but collecting payment — cash, card-on-delivery, or any other method — is entirely between you and your customer, and you're responsible for any related tax, card-scheme, or consumer-protection obligations that come with however you choose to take it.
When a customer orders from your storefront, you (the restaurant) are generally the data controller for that order data, and we act as your processor — we handle it on your instructions, under our Privacy Policy. You're responsible for your own compliance with UK GDPR in how you use that data.
The platform itself — its code, design, and branding — is ours. Your menu content, photos, and branding stay yours; by uploading them you give us the right to display them as part of running your storefront.
You can stop using the platform at any time. We may suspend or close an account that breaches these terms, is used unlawfully, or where we reasonably believe continuing to provide the service would put us or others at risk.
Nothing in these terms limits liability where the law doesn't allow it (for example, death or personal injury caused by negligence, or fraud). Beyond that, our liability to you for losses arising from your use of the platform is limited to a reasonable amount reflecting the nature of the service — we're not liable for indirect losses like lost profits.
These terms are governed by the law of England and Wales.
Questions about these terms: hello@restaurantcommerce.co.uk.